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The Beachstone Policies

Patient Information and our Office Policies.

We thank you for choosing Beachstone Dental for your oral healthcare needs. Our mission is to provide you and your family with the highest level of dental care available today – delivered by our experienced and gentle dentist in a friendly and relaxing spa-like environment.

When you walk through our doors, you’ll be met with a welcoming smile and a calming space. Beyond our patient lounge, you will be given a quick tour of our state-of-the-art clinical area, and then seated in our premium dental chair in our fully-equipped treatment room. At the end of your exam, you will be taken to our private consultation room to discuss any treatment options (if needed). Your comfort, safety, and convenience will always always be our top priority.

Your initial visit with us will be focused on getting to know you and your needs. Dr. Prasad will complete a comprehensive oral exam and talk to you about your dental care needs and goals. We want your smile to shine brightly and for your teeth to be strong and healthy enough to last you a lifetime.

Below are some of our office policies and patient information. If you have any further questions, please don’t hesitate to contact our office – we’re always happy to answer any questions you may have.

 

For more on what you can expect as a new patient of our practice, please visit the Beachstone Experience. When you are ready to schedule your first visit with us and become a Beachstone Patient, please get in touch with us to get started!

(519) 398 – 0826

Smile@BeachstoneDental.com

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Medical and Dental Health Information

Part of getting to know you and providing safe, personalized dental care involves reviewing your medical history. We ask all patients to complete mandatory health forms during their first visit so that we can prepare your experience and offer expertise tailored to your needs.

When booking your appointment or completing your forms, please advise us of any relevant health conditions you may have.

Please alert the office if you have a medical condition that may be of concern prior to treatment (i.e. diabetes, high blood pressure, artificial heart valves and joints, rheumatic fever, joint replacement, etc.) and/or if you require medication prior to dental cleanings (i.e. antibiotics for pre-med.).

Certain medical conditions and medications can influence your treatment protocols – so you will be asked to provide a list of your medications. It is crucial for us to know what medications you are taking and what dosage. This includes over the counter medication and natural health products.

Please note that due to the ongoing novel Coronavirus (COVID-19) pandemic, we will be asking you some questions to prescreen you over the phone prior to your visit. We will also require you to fill out a COVID-19 Screening and Treatment Consent form and receive a temperature check when you arrive for your appointment.

To help us assess the overall health of your smile: full-mouth x-rays and a comprehensive exam of your teeth, gums, mouth, and jaws, will be performed, including a non-invasive oral cancer screening during your first visit with us.

If you have visited another dentist in the recent past, you should consider contacting your previous dentist to see if there are current x-rays that could be forwarded to our office. If you prefer, please let us know and we can send you a form to fill out and do it on your behalf.

Please remember that your dental health is affected by your general medical health and it is important for you to notify us if any information changes so we can update your records.

Financial Policy

Beachstone Dental fees for dental services are based on the ODA Fee Guide, as set by the Ontario Dental Association.

Each patient is unique and requires treatment based on their particular oral healthcare needs and goals. Therefore, Dr. Prasad will review your medical and dental history, take x-rays, and complete a comprehensive oral examination before establishing your treatment planning and the fee for care. Our dentist will share his findings with you and answer any questions and/or concerns you may have. He will explain to you the recommended treatment (if necessary), the estimated costs involved, and the payment options. If you choose to proceed with the recommended treatment, he will set a date for your follow-up appointment(s) and guide you back to the reception area so our friendly team can take care of the billing.

Please remember that as a patient, it is your responsibility to pay the fees for your dental procedures. Full payment for services is due at the time services are rendered unless prior arrangements have been made. Please bring your payment information with you to your dental appointment. We offer flexible payment options, and we accept cash and most major debit and credit cards. We suggest you use a rewards card so you can collect free reward points (i.e. cashback, travel points, etc.) on your card.

You play an important role in your dental care, and we believe all treatment and dental care decisions should be a collaboration between you and your dental care provider. You will never have surprises when it comes to your bill and the choice to proceed with treatment is always yours.

We want to help you receive the dental care you deserve. Your smile is as important to us as it is to you.

Insurance and Billing Information

If you have dental insurance, a dental plan can be a great help in covering the cost of dental care. Our office accepts most major dental insurances and we will file most claims online on your behalf as a courtesy to you. Please bring all medical and dental benefit information and cards to your visit.

Please note that Beachstone Dental is a non-assignment office, as recommended by the Ontario Dental Association, and we do not accept assignment payments from insurance companies. This means that you will pay us first for your treatment at the end of your appointment, we will directly submit your dental claims online on your behalf, and you will receive the reimbursed payment from your insurance deposited directly into your own account or by check.

The Ontario Dental Association (ODA) recommends non-assignment of benefits and explains why:

Why the ODA Opposes Assignment

The ODA is opposed to assignment of benefits and actively encourages dental plan sponsors to make their dental plans “non-assignment” plans. Many people wonder why the ODA would oppose a process that many find convenient.

The answer lies in the fact that “non-assignment” dental plans can be less expensive than those that allow assignment, simply because the act of a patient paying for their dental care makes them financially involved in their oral health care. This provides very a good incentive for the patient to use their dental plan wisely.

Dental claim reimbursement is much faster than it was years ago, and patients are finding that when they pay the dentist directly their reimbursement cheque is received quickly; greatly minimizing the time they are out of pocket. It is not unusual to see the dentist on Monday and have the reimbursement cheque before the end of the week, thanks to electronic claims submission.

Also, many dentists accept credit cards, which typically have a monthly billing cycle. If complex treatment is necessary, dentists can arrange a payment schedule that allows a patient to budget for expenses and get reimbursement that is more conveniently timed.

Active decision-making about oral health care by patients and meaningful involvement in the financial matters of dental care, including the dental plan, is an important part of achieving excellent oral health care.

Beachstone Dental is happy to submit, process, and complete any necessary forms or estimates to your dental insurance company at your request. We can assist you in obtaining benefit information and help with claim submissions and per-authorizations as a courtesy to you; however, it is the patient’s responsibility to know what is covered in their plan, including any limits to the plan or changes, and to seek reimbursement from their dental plan provider.  We want you to remain in control and fully aware of your treatment costs and dental benefits at all times.

The Ontario Dental Association, explains the benefits of the process below.

This simple process has far-reaching benefits.

The patient is aware of the cost of the dental service and will be more likely to:

    • comply with treatment regimens;
    • acquire knowledge about the nature and extent of dental benefits;
    • become a better consumer of dental care and wise user of dental benefits;
    • develop an important comfort level for discussing fees with the dentist;
    • identify areas in the design of a dental plan that could be improved and apprise dental plan sponsors in response.

The ODA has a long-standing philosophy encouraging non-assignment dental plans for the simple reason that when patients have a meaningful financial involvement in their dental care, better decisions are made.

We agree with the ODA and we believe an informed patient will utilize their dental benefits to maximize their overall health. As your dentist, we are happy to work with your insurance provider to ensure you get the best coverage available to you.

We recommend that you contact our office prior to your appointment to provide us with your insurance information if you would like verification of benefits. Upon request, we will submit a claim to predetermine your insurance benefits; however, this is usually not required by most plans. We will provide you with a written estimate for all recommended dental treatment. We can offer you explanations of your dental benefits and financial responsibilities up front, and work with you to ensure financing if needed. This will include the cost of treatment, estimated insurance coverage, and estimated patient share. However, it is possible that your dental plan may not always cover the full cost of your required treatment. Therefore, it is important for you to know how your dental plan is designed, including its limitations and deductibles so that you can be prepared to pay on the day services are rendered.

Please remember we cannot guarantee any estimated coverage because the insurance policy is an agreement between you, your employer, and your insurance company.  The details of a patient’s insurance plan are protected by the Personal Information Protection Act (PIPA). Due to these privacy regulations, it is sometimes difficult for us to communicate with insurance companies regarding payments. It is your responsibility to know what your insurance covers and to inform our office of any changes to your insurance (i.e. carrier, policy, identification numbers, or plan maximums). This will ensure that your claims are processed correctly.

Ultimately, you are directly responsible for all charges incurred at Beachstone Dental regardless of your insurance company’s coverage. If you need assistance or have questions about your insurance policies or claims, please do not hesitate to call our office – our staff is always available to help you!

Privacy Policy

At Beachstone Dental, we value your privacy and will not share your information with other parties without your consent. For more information, please read our Privacy Policy and Terms of Use. You will also be given a copy of our office policies, including our privacy policy, to review and sign when you visit us for the first time.

Important Requests

A parent or guardian must accompany all patients under 18 years of age. If you have any questions, please don’t hesitate to contact us. We are here to help you.

Your dental appointments are reserved specifically for you. Although we will contact you prior to a scheduled appointment with a courtesy reminder, it is ultimately your responsibility to make sure that you arrive for the appointment on time.

If you need to reschedule a reserved appointment, we ask that you give us at least 48 hours’ notice. This permits another patient to receive dental care in your absence. If you miss an appointment without giving notice, a missed appointment fee will apply.

At Beachstone Dental, we are dedicated to making your experience as pleasant, worry-free, and convenient as possible – ensuring you benefit from shorter treatment times, faster healing, and a lifelong smile.

All the information you need to know is right here on our website, so feel free to get to know our dentist, tour our facility, explore our dental services, and check out our financing options. If you have any further questions, please don’t hesitate to call our office – we’re always happy to answer any questions you may have.

Please reach out to us to get started! We look forward to welcoming you to our office!

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